Anchorlight holds a Financial Advice Provider licence issued by the Financial Markets Authority (FMA) to provide financial advice services. Anchorlight’s Financial Services Provider Number is FSP1011432
Our office contact details:
Address: 358 Whangaripo Valley Road
Phone: 021 0275 0333
Email: roy@anchorlight.nz
Website: www.anchorlight.nz
Nature and Scope of Financial Advice Services
| Our Services (What we do) | Investments strategies (strategic asset allocation and investing) Debt management (including borrowing for personal and investment purposes) KiwiSaver investment strategies and retirement planning Mortgages Residential and Investment lending Reverse Mortgages Debt consolidation loans Business Finance |
| Products we can provide financial advice about | KiwiSaver investments Managed investments Loans including mortgages, reverse mortgages and deposit bonds |
| Product providers we might recommend | ANZ ASB, BNZ, Westpac, Kiwibank, ASAP Finance, Avanti, Basecorp, Cooperative Bank, CMFL, Bank of China, China Construction Bank, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty, Pepper Money, Plus Finance, Prospa, SBS, TSB, AIA Go Home Loans, Pallas Capital and Southern Cross Partners. Generate, NZ Funds, Booster, Milford |
Our fees
The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We charge $250 per hour; some products and services have a flat fee regardless of actual hours worked. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable. Please note that in most cases our services do not incur a fee payable by you; we are paid directly by the lenders.
Conflicts of interest or other incentives
We are here for our clients and to advise you as best we can. Your interests are our priority, although we do have business relationships with product providers also
How we manage any conflicts of interest
To ensure our advisers prioritise our clients’ interests:
- We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
- All our advisers undergo annual training on how to manage conflicts of interest.
- We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
- We undertake an annual independent Compliance Assurance Review.
Our duties and obligations to you
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
- Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
- Give priority to the clients’ interests, and
- Exercise care, diligence and skill, and
- Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.
Our Internal complaints process
If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Our internal complaints manager is Roy Pearson, who can be reached via email at roy@anchorlight.nz or 021 0275 0333. Roy will reply to you within 24 hours.
Our external complaints process
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme. This service will cost you nothing and will help us resolve any complaints.
You can contact Financial Services Complaints Limited (FSCL) at:
Address: PO Box 5967, Wellington 6140
Phone number: 0800 347 257
Email address: complaints@fscl.org.nz
Website: https://fscl.org.nz